RETURNS AND EXCHANGES

Please notify us within 7 days of receiving your order. Please email Jo: jo(at)headondesign.co.za

Scenarios:

4.1 You ordered the wrong thing: If you discover on receipt of your package that you have ordered the wrong size, material or colour, you are welcome to return it to be exchanged for the correct item and we can chat about who owes what if there is a price difference. (postage/courier cost for your account)

4.2 We sent you the wrong thing: If you discover that the wrong item has been sent to you, (i.e. Head On Design has made a mistake), and we will refund you the cost to post it back. If it was couriered to you, we will organise a collection. (postage/courier cost for our account)

4.3 You just don’t want it anymore: You realise upon receipt of the package that it’s just not want you want and you want to exchange it or receive a refund. (postage/courier cost for your account)

Please note that for scenarios 4.1 to 4.3 it is unlikely that we will issue a refund or exchange if it is clear that the product has been returned broken or damaged, so please make sure it is returned in its original form (flat-packed) and well packaged for postage, (i.e. in its original box packaging, that is protected by bubble wrap). Please also ensure you send it with a tracking number and insurance, as a refund/exchange cannot be issued if Head On Design does not receive it.

4.4 Something broke in transit: If a piece inside the box has been broken or damaged during transport, please take a photo of that piece and email it to this email address and we will replace it for you.

For all Return/Exchange correspondence, please email jo(at)headondesign.co.za
Strictly no refund or exchange will be issued on sale/reduced price orders.